Neighbourhood Centre Survey Report 2020

Heart House Infographic.png
Survey Colour 2.JPG

Annual Survey Data 2020

Several hundred data points were gathered on Queensland's Neighbourhood Centre sector via the survey in 2020.  While the Annual Survey Report offers a broad overview of this data, additional data was gathered on centre activities and participant demographics as well as numerous other datasets.   Each participating centre received individual social value reports and survey results for their own use. Neighbourhood Centres that participated in the survey may access this data for the purpose of grant writing, reporting or demonstrating value.  This data can also be grouped together according to remoteness index, local council area and groups of local centres.  Data can also be matched with external databases. Examples include:

Surveyed Logan City Council Neighbourhood Centres:

  • Generate $2,172,209 in social connections with 1643 people visiting the centre per week (82,150 per year).  1004 people per week attend scheduled activities at the centre. 

  • 95 people volunteer at the centres, contributing a total of 632 hours per week.  Labour replacement cost for volunteers per year is $1,358,484.

  • 61 partnerships with other community orgs per month

  • 72 community groups per month use their rooms

  • 79 community projects run per year

  • For every $1 the DCHDE gives in operational funding, they produce a total of $7.44 in social connection value

  • They employ 45 full time staff, 31 Part Time staff and 84 Casual Staff.  Total staff hours per week: 3843.6 

  • 3.65 Tonnes of food relief per month (worth $878,191 in social benefit per year). 

  • Buildings are used for an average of 65 hours per week each.

Surveyed Queensland Neighbourhood Centres delivering Emergency Relief:

  • 50% receive no government ER funding but deliver per month: 13 tonnes of food, $2600 bill payments, 525 gift cards, 2846 food vouchers, 1595 fuel vouchers, 735 Public transport.

  • 14% receive Federal ER funding

  • 20% receive State ER funding

  • 16% receive State and Federal ER funding

  • 50% of those centres that received no ER funding

For more information about data available on Queensland's Neighbourhood Centres, please email