Survey Help Page

*In an average month, how many kilograms of fresh food and/or pantry items do you receive from the following?

This question applies to those Neighbourhood Houses that provide emergency food relief including Foodbank, Second Bite, Foodshare etc or food donations received and distributed by the House.

We will ask for the weight in a typical month from each food relief organisation and from donations separately.

If you don't have data from 2019 you can use current data.

Remember only count things once. For example, if you receive food from food relief organisations and you use some of that food for a community lunch – only count the food as a community lunch (a separate question), not as kilograms given out.

Liquids If you have items that are measured in millilitres or litres – do a one-for-one exchange. For example, one litre of milk will become 1 kg of milk; a 200 ml tin of coconut milk will become 200 grams. There are 1,000 grams in a kilogram.

If you hand out bags/hampers or boxes of groceries from donated goods – You can weigh a few to get an average bag and estimate the total number of bags/hampers/boxes given out over a month

For example: average bag/hamper/box = 2.5kg, average number of bags/hampers/boxes given out in a month = 80, therefore 2.5 x 80 = 200kg per month


add up the weight of each item in an average bag/hamper/box to get your total weight for eg. 2 x tins of tomatoes – 800 grams each (1.6kg total), 1 x box of weetbix - 1.2kg, 2 x 1 litre of long-life milk – 2 kg total , 1 x bag of rice – 500 grams, 4 x tin of tuna – 85 grams each (340 grams total); therefore 1.6 + 1.2 +2 + 0.5 + 0.340 = 5.64 Kg for a bag/hamper/box and 100 are given out each month therefore there is a total of 564 kilograms of food given out each month.

If you have a ‘take what you need’ pantry – use your invoices from your food relief providers to work out a kilogram amount or if you're having trouble you can upload them within the survey so that NHVic can calculate the kgs and dollar value.

If you receive donations from individuals such as tinned goods or excess produce from gardens estimate an average weight of the donated items over a month. This may vary month to month, just take a high volume month and a low volume month, add them together then divide by two.

If you have a blended service e.g. food supplied by one or more food relief organisations with itemised receipts with weights and quantities as well as goods donated by community members, you work out and tell us the monthly Kgs of food provided for which you have no itemised receipts in the survey and upload receipts supplied by the food relief organisation. Be sure not to upload receipts for food which you have included in a monthly Kg figure for in the survey.

If you have a hybrid service - for example, you make take-home meal packs from donated goods and have an open pantry at the same time community lunch is on, please calculate all instances, including the kilograms of food that went into the take-home meal packs, the kilograms of food that people take from the pantry and the number of community lunches served (this is a separate question).

If you give away food from your community garden - obviously the amount of food produced will vary throughout the year. You'll need to estimate the volume of food based on an average throughout the year. For example, take the average amount of food in the lowest volume month and the average amount of food in the highest volume month, add them together then divide by two. Clearly, there will need to be some approximation due to the variability of harvest.

*Please estimate the dollar value of material relief provided by your House in an average month.

This includes bill payments; cash/prepaid or gift cards; food vouchers; public transport cards and fuel vouchers. You may have records for the amount of relief provided for these relief types. The question requires the value in dollars of the relief provided. If you don't have records, estimate the value provided in an average month.

*In an average month, how much do you provide of the following services?

For this question we are asking for the number of individual instances the service was provided and how much the House charged for the service.

This question includes Internet/computer use hours; resume assistance; community lunch, frozen or other meals (eg meals prepared at the House to take home or be delivered) and Breakfast clubs.

Internet/computer use hours refers to individual sessions that actually occurred. E.g if 2 people are sitting on two computers for 1 hr at the same time this is 2 hours of use. Do not count hours the Internet/computer is available for use but not actually being used.

Resume assistance refers to individual resumes that you assisted participants to develop or edit in a typical month.

Community lunch, frozen or other meals (eg meals prepared at the Neighbourhood House to take home) refers to individual meals provided. E.g. 100 people come to each of the fortnightly community lunches, then that is counted as 200 meals. If 5 frozen meals are provided to one individual that is counted as 5 meals.

Breakfast club refers to breakfast provided to school children as a breakfast for that day. The breakfast can be provided at the school, Neighbourhood House or elsewhere provided the NH is responsible for providing it. It does not include food supplies provided to families for the purpose of providing future breakfasts at home. Count each individual breakfast consumed in a typical month. E.g. each week, the NH provides about 10 children with breakfast at the local school. This is counted as 10 children x 4 weeks = forty breakfasts.

*In 2019, approximately how many tax help tax returns did you assist with?

This refers to the total number of individual returns the NH assisted with. If the Neighbourhood House assisted a tax help client to lodge 3 years' worth of returns, count this as 3.