ANNUAL SURVEY HELP DESK - PARTICIPATION QUESTIONS

In this section you are asked to distinguish between the overall number of people who use the House/Centre, and the number who participate more formally in programmed activities.

*Estimate approximately the total number of people who USE the House/Centre (include volunteers, students, children in childcare, people from other organisations who meet at the House/Centre and drop-ins).

This question asks you to estimate the number of people who use the House/Centre in an average week, including volunteers, students, children in child care, people from other organisations who meet at the House/Centre, and drop- ins. Your visitor sign in book, class lists, childcare booking sheets, etc. will all help calculate this figure. Include people participating in activities run off site or in other venues that you utilise. Do not include people using a service co-located in a shared facility that the NH has no responsibility for e.g. a Council run Library.

*How many of these people participate in programmed activities at your House/Centre in an average week?

This question asks you to estimate the number of people who participate in programmed activities at the House/Centre in an average week. Include here students, children in child care, members of regular groups such as craft or recreational activities, etc. but not drop-ins or people from other oganisations who meet at the House/Centre.

*For how many hours per week is the House/Centre generally open to the public and staffed by paid staff /staffed by volunteers when paid staff are unavailable.

For example, if the paid coordinator works 4 days per week but the House is kept open five days per week through volunteer effort, the figures might be: staffed by paid staff = 30 hours; staffed by volunteers = 7.5 hours. If the coordinator works more hours than they are paid for, or granted time off in lieu for, this should be reflected as ‘staffed by volunteers’.

‘Open to the public’ means a person can walk in off the street and receive a response to an enquiry, enrol in an activity, enjoy a cup of tea, etc. It does not include when people using the facility but no staff or volunteer is available to assist with enquiries etc.

The figures in each of the two questions may not add up to the same number of hours as some Houses/Centres may be in use for more hours than they are staffed. Houses may also be in use after hours or on weekends without being open to the public.

*Do you regularly deliver Neighbourhood House activities at locations outside the community covered by your main premises? eg at a neighbouring town, suburb or locality.

This question asks about other locations that you may deliver activities at that are not at your main premises and outside the community that activities at your main premises usually covers. For example a House may deliver activities at a hall in a neighbouring town or at a community space in another suburb.

*How many hours in an average week is the building(s) managed by the House/Centre in use? Include weekends, after hours, use by other groups. (e.g. If the House/Centre runs 2 venues both open 9-5 Monday to Friday, the answer would be 40 hrs. However, if one of the venues was also open a further 3 hours on a Saturday, the answer would be 43.)

This question asks how many hours in an average week the House/Centre building(s) is in use, including weekends and after hours, regardless of whether it is staffed or open to the public (that is covered in in the next question). Include courses run after hours, rooms hired on weekends, etc.

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